Post by OldManMicro on Jun 17, 2015 22:20:07 GMT -5
INFO ON THE THREAD: Welcome to the support tab of TacoMc. This tab is for player that are having trouble with the server or donations. Examples of what problems that might occur would be...
1) Player did not receive there rank or any other item on the donation store on TacoMc.
2) Player Cannot connect to server for various reasons
3) Player is experiencing server lag (Please make sure its not you that's lagging and your positive its the server before making a post. )
4) Player did not receive the right package on the donation store.
5) Player did not receive a donation package on the right minecraft account.
If there are any other reasons that are not labeled but think you need support/help on, then please feel free to post. DO NOT post anything unrelated to this thread. If unrelated thread found it will be taken down and player will get a warning on his/her actions. Please follow the template filling out your support. Once filled out a Staff member will get back to you as soon as possible.
**SUPPORT TEMPLATE**
1) IGN (In Game Name):
2) What Seem To Be The Problem (Please write a least 3 sentences with a brief explanation of what happened):
3) When did this problem occur (Estimate if you have to, does not have to be exact):
4) Is this a donation problem (Yes/No):
5) Did you really buy a rank for the server (Just to make sure your telling the truth):
6) What package did you buy off the donation store (If your problem does not involve the donation store, please ignore then):
7) Does your issue with the server happen a lot (Yes/No):
8) Have you ever been kicked/Banned from the server before (Yes/No):
9) If you have your receipt of your purchase off the donation store please post an image of it for proof (If your problem does not involve the donation store, please ignore then):
Thanks for filling this out. a staff member will be with you to help you out and try to fix the issue. We apologize for your trouble and we will get to you as soon as possible.
**IF WE FIND OUT YOU HAVE BEEN LYING TO US , ITS A ONE WEEK BAN TO YOUR ACCOUNT ON THE SERVER AND WEBSITE (Only applies to questions 5,6,8). WE HAVE NO TIME TO JOKE AROUND**
1) Player did not receive there rank or any other item on the donation store on TacoMc.
2) Player Cannot connect to server for various reasons
3) Player is experiencing server lag (Please make sure its not you that's lagging and your positive its the server before making a post. )
4) Player did not receive the right package on the donation store.
5) Player did not receive a donation package on the right minecraft account.
If there are any other reasons that are not labeled but think you need support/help on, then please feel free to post. DO NOT post anything unrelated to this thread. If unrelated thread found it will be taken down and player will get a warning on his/her actions. Please follow the template filling out your support. Once filled out a Staff member will get back to you as soon as possible.
**SUPPORT TEMPLATE**
1) IGN (In Game Name):
2) What Seem To Be The Problem (Please write a least 3 sentences with a brief explanation of what happened):
3) When did this problem occur (Estimate if you have to, does not have to be exact):
4) Is this a donation problem (Yes/No):
5) Did you really buy a rank for the server (Just to make sure your telling the truth):
6) What package did you buy off the donation store (If your problem does not involve the donation store, please ignore then):
7) Does your issue with the server happen a lot (Yes/No):
8) Have you ever been kicked/Banned from the server before (Yes/No):
9) If you have your receipt of your purchase off the donation store please post an image of it for proof (If your problem does not involve the donation store, please ignore then):
Thanks for filling this out. a staff member will be with you to help you out and try to fix the issue. We apologize for your trouble and we will get to you as soon as possible.
**IF WE FIND OUT YOU HAVE BEEN LYING TO US , ITS A ONE WEEK BAN TO YOUR ACCOUNT ON THE SERVER AND WEBSITE (Only applies to questions 5,6,8). WE HAVE NO TIME TO JOKE AROUND**